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Question

What should a welcome book contain?

The same headings come back from one property to the next. Here is the list, in the order a guest looks for them.

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What they look for first

Check-in: what time, how to get the keys, where to park, which floor, which code. Then the wifi, which is the first question asked in almost every stay. Then check-out: time, where to leave the keys, what to do with the linen and the bins.

What prevents calls during the stay

How the non-obvious appliances work: induction hob, dishwasher, heating, wood stove, air conditioning. Waste sorting and collection day. House rules. Useful local numbers. And your own addresses nearby, which are often what guests remember of the stay.

Related questions.

No. The structure is already there and amenities are pre-ticked from your property type. You fill in what is specific to your place.

Yes, inside free-form pages: photos, galleries, YouTube or Vimeo video, callouts, buttons and PDF documents.

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